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Job Number: 0120015
Industry IT
(IT solutions and outsourcing)
Position Computer Professional/IT
(Bilingual Engineer for Cloud Support)
Office & Job Location OfficeLocation : Bellevue, WA
JobLocation : Same as above
Employment Term Permanent Full-time
Visa Sponsor No
Salary 65K DOE
Job Description As a Support Engineer on billing team, you will be a business critical support to customers around the world through various support offerings via telephone and/or emails.

You will be responsible for working on Subscription/billing platform daily operational activities, that is handling cases that are assigned via duty managers or the ticketing system.
Support end users on migrations and building their infrastructure on Cloud. You will technically interface with Microsoft architects & developers to provide technical solutions to our customers.

 
Qualification Native Japanese with Business English

Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).

Online Account/Login troubleshooting skills. Exploratory learning skills.
 
Others Since this role support the business in Japan, it is required to work on the office hours in Japan (JST)

Time of operation: 10 hrs shift per day (4 days a week and 3 days off). 
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(日本語可)
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